Privacy Policy ze96 – Member Personal Data Protection

Ze96 (referred to as "we", "the platform" or "ze96") is fully committed to protecting the privacy and personal data security of all members and users of our platform. This Privacy Policy describes our data handling practices, covering how we collect, store, use and disclose your personal information.

This Privacy Policy applies to all services provided through the ze96.pro website, the ze96 mobile app and all official ze96 communication channels including live chat customer support. It is to be read together with Terms and Conditions ze96 which forms part of the overall agreement between you and the platform.

We recognise that your trust is our most valuable asset. That is why we only collect data that is strictly necessary, use it transparently, and give you full control over your own personal information. A "privacy by design" approach has been embedded in every aspect of ze96's platform development from the ground up.

Ze96 collects your personal data from various sources to ensure the platform operates properly and to provide the best experience to every member. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Registration information: Full name, date of birth, email address, phone number, and account password
• Identity verification information (KYC): Copies of your national ID, passport or other identity documents required for account verification
• Financial information: Bank account details, card numbers, account holder name and information related to the payment methods used
• Communications: Customer support chat records, emails and feedback you have submitted to us
• Account Options: Language settings, responsible gaming limits and notification preferences you have configured yourself

2.2 Automatically Collected Data

• Technical data: IP address, device type, operating system, browser version and screen resolution
• Usage data: Pages visited, session duration, games played, and in-platform actions
• Transaction data: Deposit, withdrawal, wagering and win history records
• Location data: General location information based on IP address for security and compliance purposes

2.3 Data From Third Parties

In certain cases, we may receive your personal data from third-party payment providers, identity verification agencies or relevant authorities as part of the mandatory KYC and AML compliance process.

Ze96 uses the personal data collected solely for legitimate, transparent and necessary purposes. We never use your data for purposes unrelated to platform operations without your consent. The following are the primary purposes for data use:

If you have given consent to receive marketing communications from ze96, you may withdraw that consent at any time through your account settings or by contacting our support team. Withdrawing consent will not affect your use of the platform.

Ze96 does not sell, rent, or distribute members' personal data to any third party for commercial purposes. However, in the course of operating the platform, we may share your personal data with the following categories of third parties under limited and controlled circumstances:

4.1 Approved Service Providers

• Payment Providers: To process deposits and withdrawals securely and promptly
• KYC verification provider: Independent agencies that assist in verifying member identities in accordance with compliance requirements
• Cloud service provider: For secure data storage to certified security standards
• Analytics Platforms: To understand usage patterns and improve the user experience (data is shared in aggregated form without personal identifiers)

4.2 Authorities & Legal Requirements

Ze96 may be required to disclose your personal data to government authorities, regulatory bodies or law enforcement agencies in the following circumstances:

• When required by a court order or applicable law
• To fulfil AML reporting obligations to financial authorities
• To protect the rights, property or safety of ze96, our members or the general public
• In investigations of fraud or financial crime involving the ze96 platform

In all of the above cases, ze96 will endeavor to notify you of any data disclosure unless prohibited from doing so by law or court order.

The security of member personal data is ze96's highest priority. We continually invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, misuse, loss, or destruction.

Technical Security Measures

• 256-bit SSL Encryption: All communications between your device and ze96 servers are encrypted using the latest TLS protocol
• Two-factor authentication (2FA): An additional security layer for login and critical transactions
• 24/7 monitoring: Automated monitoring systems detect and alert on suspicious activity in real time
• Strict access control: Only authorised staff with a legitimate job requirement may access member personal data
• Periodic Security Testing: Penetration testing and security audits are conducted periodically by independent experts
• Automatic Data Backup: Data is regularly backed up to separate locations to prevent data loss from technical failures

Data Breach

In the event of a data security breach affecting your personal information, ze96 is committed to notifying you within 72 hours of becoming aware of the incident — in line with international data protection best practices. The notification will include details of the nature of the breach, the data involved and the steps being taken.

Ze96 retains your personal data only for as long as it is necessary for the purposes stated in this Privacy Policy or as required by applicable law. Retention periods vary by data category:

• Active account data: Retained for the duration of the active account and 5 years after account closure for compliance purposes
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's financial and AML legal requirements
• KYC Documents: Retained for the duration of the active account and 5 years after account closure
• Support Communication Records: Retained for 2 years for reference and service improvement purposes
• Cookie & analytics data: Retained for 13 months or as per the period set in your cookie settings

Once the retention period has lapsed and there is no legal requirement to retain the data further, ze96 will securely delete or anonymize your personal data using industry-recognized methods.

Ze96 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and ensure account security. The following are the types of cookies we use:

• Essential cookies (required): Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use the platform to help us improve our services. All data is collected anonymously.
• Functional cookies: Remembers your preferences such as language and display settings to provide a more personalised experience.
• Analytical cookies: Helps us understand general platform usage patterns to make data-driven improvement decisions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect specific functions of the ze96 platform.

In conducting global operations, your personal data may be processed or stored outside Malaysia by the cloud and technology service providers we use. ze96 ensures that all international data transfers are carried out with adequate safeguards through:

• Binding data processing agreements with all third-party service providers
• Use of recognised data transfer mechanisms such as Standard Contractual Clauses
• Selection of service providers operating in jurisdictions with data protection standards equivalent to or stricter than Malaysia
• Regular audits of all service providers to ensure ongoing compliance with ze96 data security requirements

As a ze96 member, you have certain rights regarding your personal data under applicable data protection laws. ze96 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the ze96 support team via 24/7 live chat. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with prior notice to you.

Ze96 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or the technologies we use. Any material amendments will be communicated to you via an in-platform notice or email at least 14 days before the amendment takes effect.

The most current version of the Privacy Policy will always be available on this page with a clearly displayed "Last updated" date. Your continued use of the ze96 platform after any amendment takes effect will be considered your acceptance of the amended Privacy Policy.

Contact ze96 Privacy Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you may reach our team via:

• Live chat: Available 24/7 via the ze96 platform
• Email: [email protected] (displayed as plain text only)
• FAQ Page: ze96.pro/faq for frequently asked questions

We commit to responding to all privacy-related enquiries within 3 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.